Job Openings

SERVICE ADVISOR

Job description

Crippen Buick GMC Mazda Volvo has an immediate opening for a service advisor. Crippen is a rapid, fast paced service department. Servicing all makes and models and primary to four franchises, we are always busy.

Responsibilities:

Greet and write up customers vehicles

Answer incoming phone calls

Make phone calls to give estimates and make appointments

Maintain and clean work area

Consult and sell required and recommended work

Document work performed and document declined work

Build relationships with our customer

Communicate with technicians accurately customer concerns

Prepare and check out rental and loaner vehicles

Maintain good documentation for warranty work and record keeping

Qualifications

Basic computer and phone skills

Positive, friendly attitude

Customer focused with exceptional customer service

Excellent oral and written communication skills

Professional Appearance

Valid driver's license

Benefits

Medical, Dental, Vision

Life Insurance

Aflac

401k with matching program

Paid Vacation (after a year of employment)

Competitive Pay

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CUSTOMER SERVICE REPRESENTATIVE

Job description

Customer Service Representative for GM Service Department

Up to $15.00/hr Plus Month Bonus Opportunity and Other Incentives

Crippen Buick GMC Mazda Volvo, a family-owned and operated full-service auto dealer, has an immediate opening for a Quick Lube and Service advisor in our General Motors and Import service department. We are seeking Full-Time Customer Service Advisors to be part of an innovative growing team. Our representatives use their excellent customer service skills to provide the best customer engagement experience and service to our customers.

What's in it for you?

  • Competitive pay
  • Paid on the job training
  • Advancement opportunities
  • Paid Vacation
  • 401(k) plan
  • Hourly rate: up to $15/hr with bonus opportunities (pay based on experience)
  • Employee discounts programs

Requirements

  • Excellent and effective communication skills
  • Strong interpersonal and organization skills
  • Strong computer sills
  • An upbeat attitude and willingness to help make our customer's experience exemplary

Job Type: Full-time

Salary: $12.00 to $15.00/hour with Month Bonus Opportunities'
'
Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan

Job Duties:

  • Answer incoming customer inquiries
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Schedule:

  • Monday to Friday

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
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AUTO BODY TECHNICIAN APPRECTICE

Job description

Crippen Buick GMC Mazda Volvo, a family owned and operated automotive dealership and full service repair center is currently seeking a candidate for a position as an Automotive Body Shop Repair Technician Apprentice. In this position you will work with an experienced collision repair and refinish technician learning the skills necessary to master the field of collision repair and build a career with great pay and stability.

Ideal candidates will be:

  • Timely
  • Team oriented
  • Motivated
  • No Experience Necessary - Mechanically inclined individuals preferred
  • Willing to learn
  • Looking to advance
  • Possess a valid driver's license with a clean record
  • Previous experience is considered a plus but not necessary

Benefits:

  • Weekly pay periods
  • Available health coverage
  • Available dental and vision
  • Available 401k with match
  • Paid vacation after the first year
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SERVICE PORTER

Job Summary

Crippen Buick GMC Mazda Volvo currently has an immediate opening for a porter to assist in our service department. This is a full-time permanent position that offers benefits.

Responsibilities and Duties

Responsibilities will include:

-Receiving customer vehicles into our service lane, directing customers to the appropriate staff, and moving their vehicles to the appropriate area.

-Periodically picking up or delivering vehicles to our client's home or place of business

-Assisting in maintaining the cleanliness of our service shops, service lane, body shop, and overall facility.

-Maintaining the appearance of our loaner vehicles

-Various as needed duties as they arise.

Qualifications:

Ideal candidates will be:

-Timely

-Self-motivated

-Organized

-Able to follow detailed instructions and complete tasks without direct oversight

-Able to know the requirements and processes associated with their position, and act on them without supervisor intervention.

-Able to organize and prioritize multiple tasks by importance and complete them within the allocated time.

-be able to self-regulate their time

-Have a well-kept appearance

Candidates will require:

-High School diploma or equivalent

-Valid driver's license

-Reasonably clean driving history

-Able to pass a background check

Benefits:

Paid vacation after one year

Available health, dental, and vision insurance

401k with match

Job Type: Full-time

Salary: $11-$13 commensurate with experience and ability

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Detail Porter

Crippen Buick GMC Mazda Volvo currently has a position available for a porter to assist in our get ready department. This is a full-time permanent position that offers benefits

Responsibilities and Duties

Responsibilities will include:

-Maintaining the appearance and presentation of the inventory vehicles

-Assisting our Sales Managers in the operation of their departments

-Assisting sales staff with the preparation and delivery of vehicles to our customers

-Receiving and inspecting new inventory

-Assisting in the maintenance of our facility

-Picking up and dropping off of customer vehicles

Qualifications and Skills

Ideal candidates will be:

-Timely

-Self-motivated

-Organized

-Able to follow detailed instructions and complete tasks without direct oversight

-Able to organize and prioritize multiple tasks by importance and complete them within the allocated time.

-be able to self-regulate their time

-Have a well-kept appearance

Candidates will require:

-High School diploma or equivalent

-Valid driver's license

-Reasonably clean driving history

-Able to pass a background check

Benefits

Paid vacation after one year

Available health and dental

401k with match

Job Type: Full-time

Pay: $11 - $13  per hour

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SALES CONSULTANT - AUTOMOTIVE

Job Description

Crippen Buick GMC Mazda Volvo, a family owned automotive dealership, is looking for a self-motivated and ambitious Sales Consultant to assist our customers with their purchase of new or pre-owned vehicles. Experience is a plus, but not necessary. We will teach you how to thrive in our low-pressure sales environment, where our customer's needs come first.

This is an opportunity for you to have a career, not just another job.

Responsibilities and Duties:

-Showing our clients a level of professionalism and customer care that exceeds their expectations

-Building rapport with clients that results in a lifetime relationship

-Learn about and become an expert on your products and relay your knowledge to our clients through a professional product presentation.

-Answering customer's questions and conveying vital information honestly and clearly to overcome the clients concerns and objections

-Consistent follow up with clients; both before and after the sale

-Consulting with management and senior staff to create a plan for your success and following thru.

-Consistently maintaining a positive attitude

-Operating with honesty and integrity

Qualifications and Skills:

-A professional and well-kept appearance and manner

-A minimum of 1 to 2 continuous years of customer service experience.

-Exceptional communication and interpersonal skills

-Basic computer skills (email, internet, word processing) with the ability to learn how to accurately maintain computerized records and database information.

-Ability to follow detailed verbal instructions

-Valid driver's license with a clean history

-Experience in the automotive industry or retail sales is helpful but not required. We will train you.

Benefits:

This is a full-time, permanent position that offers:

-Training pay

-Competitive full commission pay structure and a performance bonus program, as well as additional manufacturer, paid performance incentives. With the option for a salary pay program

-Medical benefits

-Paid vacation

-401 K with match options

-A relaxed friendly work environment

Job Type: Commission

Salary: $40,000.00 to $90,000.00 /year

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Contact

Crippen Mazda

8300 West Saginaw Hwy
Directions Lansing, MI 48917

  • Sales: (517) 627-8411
  • Service: (517) 627-8411
  • Parts: (517) 627-8411

Hours

  • Monday 8:30am - 8:30pm
  • Tuesday 8:30am - 6pm
  • Wednesday 8:30am - 6pm
  • Thursday 8:30am - 8:30pm
  • Friday 8:30am - 6pm
  • Saturday 9am -4pm
  • Sunday Closed
See All Department Hours

Dealership Hours

  • Monday 8:30am - 8:30pm
  • Tuesday 8:30am - 6pm
  • Wednesday 8:30am - 6pm
  • Thursday 8:30am - 8:30pm
  • Friday 8:30am - 6pm
  • Saturday 9am -4pm
  • Sunday Closed

Parts Dept. Hours

  • Monday 7:00am - 7:00pm
  • Tuesday 7:00am - 6:00pm
  • Wednesday 7:00am - 6:00pm
  • Thursday 7:00am - 7:00pm
  • Friday 7:00am - 6:00pm
  • Saturday Closed
  • Sunday Closed

Service Dept. Hours

  • Monday 7:00am - 7:00pm
  • Tuesday 7:00am - 6:00pm
  • Wednesday 7:00am - 6:00pm
  • Thursday 7:00am - 7:00pm
  • Friday 7:00am - 6:00pm
  • Saturday Closed
  • Sunday Closed