Accurately check in customers, noting primary and secondary concerns.
Schedule service appointments and follow up with customers.
Communicate with technicians and customers regarding service details.
Port vehicles to the correct location.
Cashier services for customer transactions.
Work with warranty companies to obtain prior authorizations.
Maintain customer records and document service history.
Provide excellent service and resolve any customer issues.
Keep the service area clean and organized.
Perform other duties as assigned.
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
customer service: 1 year (Preferred)
Sales: 1 year (Preferred)
Driver's License (Required)
Job Type: Full-time
Pay: $800.00 - $1,800.00 per week
Job description:
About Us:
At Crippen GMC Mazda Volvo, we take pride in delivering exceptional service and high-quality vehicles to our customers. We are looking for motivated individuals who are eager to start their career in the automotive industry and grow with our team.
Job Description:
Crippen GMC Mazda Volvo has an immediate opening for a Service Advisor to join our fast-paced and high-volume service department. Representing three major franchises and servicing all makes and models, Crippen offers a dynamic and rewarding work environment for driven, customer-focused professionals.
Responsibilities:
Greet customers promptly and courteously, listening attentively to their vehicle service concerns.
Write detailed and accurate repair orders, relaying customer issues to the service team.
Answer incoming phone calls and respond to customer inquiries.
Provide estimates and schedule service appointments via phone or in person.
Recommend and sell required and recommended service work.
Maintain clear, thorough documentation of service performed, recommendations made and declined repairs.
Foster strong relationships with customers through consistent and professional communication.
Work closely with service technicians to ensure accurate diagnosis and timely service completion.
Prepare, assign, and document service loaner vehicles appropriately.
Ensure warranty work is properly documented and submitted.
Keep work area clean, organized, and professional.
Qualifications:
Basic computer proficiency and phone handling skills.
Friendly, upbeat personality with a positive attitude.
Strong customer service orientation and a desire to help others.
Excellent verbal and written communication skills.
Professional appearance and demeanor.
Valid driver's license with a clean driving record.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
customer service: 1 year (Preferred)
Sales: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Work Location: In person
Crippen GMC Mazda Volvo Cars, a family-owned automotive dealership with over 50 years of excellence, is adding to our body shop team. If you are a top tech and would like to be a part of a winning system, we're looking for you! The right person will have experience, tools, certification and a desire to be appreciated for their excellent skills. We offer excellent pay and benefits, and also a unique reward for long-term employment. Apply immediately in person or online.
Job Type: Full-time
Salary: $50,000.00 - $90,000.00 per year
Benefits:
401(k)
401(k) matching
Dental Insurance
Employee discount
Health insurance
Life insurance
Vision insurance
Schedule:
8-hour shift
Monday to Friday
Ability to Relocate:
LANSING, MI 48917: Relocate before starting work (Required)
Work Location: In person.
Job description
Crippen GMC Mazda Volvo Cars, a family-owned automotive dealership with over 50 years of excellence, is looking for a self-motivated and ambitious Sales Consultant to assist our customers with their purchase of new or pre-owned vehicles. Experience is a plus, but not necessary. We will teach you how to thrive in our low-pressure sales environment, where our customer's needs come first.
This is an opportunity for you to have a career, not just another job.
Responsibilities and Duties:
Showing our clients a level of professionalism and customer care that exceeds their expectations
Building rapport with clients that results in a lifetime relationship
Learn about and become an expert on your products and relay your knowledge to our clients through a professional product presentation.
Answering customer's questions and conveying vital information honestly and clearly to overcome the clients concerns and objections
Consistent follow up with clients; both before and after the sale
Consulting with management and senior staff to create a plan for your success and following thru.
Consistently maintaining a positive attitude
Operating with honesty and integrity
Qualifications and Skills:
A professional and well-kept appearance and manner
A minimum of 1 to 2 continuous years of customer service experience.
Exceptional communication and interpersonal skills
Basic computer skills (email, internet, word processing) with the ability to learn how to accurately maintain computerized records and database information.
Ability to follow detailed verbal instructions
Valid driver's license with a clean history
-Experience in the automotive industry or retail sales is helpful but not required. We will train you.
Benefits:
This is a full-time, permanent position that offers:
Training pay
Competitive full commission pay structure and a performance bonus program, as well as additional manufacturer, paid performance incentives. With the option for a salary pay program
Medical benefits
Paid vacation
401 K with match options
A relaxed friendly work environment
Benefit Conditions:
Only full-time employees eligible
COVID-19 Precaution(s):
Personal protective equipment provided or required
Plastic shield at work stations
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
Paid Training:
Yes
Management:
Front End Manager
Work Remotely
No
Job Type: Full-time
Salary: $60,000 - $100,00 plus per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
Weekends as needed
Supplemental pay types:
Bonus opportunities
Commission pay
Education:
High school or equivalent (Required)
License/Certification:
Driver's License (Required)
Work Location: In person
Crippen Mazda
8300 West Saginaw Hwy
Lansing, MI 48917